How asset managers are becoming more customer centric
Market-leading asset managers are shifting focus towards customer-centric strategies in a bid to attract more clients, according to the 2019 FIS Readiness Report. Investment firms are looking for ways to gain market share to counter the increasing stress on margins from pressure on fees, mounting costs and the growing regulatory burden.
We explore how leading asset managers are refocusing towards customer centricity, which includes the following topics:
- Product innovation
- Cloud-based access
- Portals, data & APIs
- AI & customisation
- Targeting social groups
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